Revolutionise
Customer Experience
In today's fast-paced world, customers demand convenience and efficiency.
Traditional brick-and-mortar establishments often struggle with long wait times, limited service hours, and a disconnect between physical and digital channels.
We bridge the gap by seamlessly integrating innovative technology with human interaction, catering to a wide range of locations, from high-traffic shopping centers to rural community centers.
Smart Branch Solutions
Transforming brick-and-mortar.
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Self-Service Made Easy. Comfort Meets Functionality.
User-friendly self-service booths designed for comfort and ease of use. Our ergonomic booths offer a variety of functionalities, including account management, bill payments, loan applications, and product information access.
Modular design for customization, ADA-compliant features for accessibility.
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Features:
Height-adjustable work surfaces
Touchscreen monitors
Integrated peripherals (scanners, printers)
Secure card readers
Promotional code functionality
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Benefits:
Reduced reliance on teller staff
Improved customer service efficiency
24/7 self-service availability (in some configurations)
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Enhance customer experience with self-directed service options, optimize staff productivity, and increase branch service availability.
The Africawide Advantage
Modular & Scalable
Our solutions are designed to be modular and scalable, allowing you to tailor the technology mix to your specific needs and budget.
Seamless Integration
We ensure seamless integration between your existing IT infrastructure and the new smart branch technology.
Data-Driven Insights
Gain valuable data and insights from customer interactions at your smart branch. Personalise offerings, and improve customer satisfaction.
Ongoing Support & Maintenance
Africawide's support ensures your smart branch solutions operate smoothly.
Smart Branch Use Cases
Africawide's Smart Branch Solutions are designed to be adaptable and can be applied across a diverse range of contexts, catering to the specific needs of various
brick-and-mortar establishments.
High-Traffic Locations
(Shopping Malls, Public Centers, Municipal Offices)
Challenge:
Managing high customer volumes and long wait times, leading to frustration and dissatisfaction.
Solutions:
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Digital signage displays wayfinding information, wait times, and announcements.
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Virtual queuing eliminates physical lines and allows remote queue entry.
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Ergonomic self-service kiosks empower customers with tasks like bill payments, ticketing, and information access, reducing strain on staff. Interactive touchscreens offer self-directed learning opportunities on relevant topics.
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AI-powered chatbots answer basic inquiries and troubleshoot minor issues, freeing up staff for complex interactions.
Government Agencies &
Public Institutions
Challenge:
Streamline citizen interactions, reduce wait times, and improve access to essential services.
Solutions:
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Digital signage displays important announcements and service information.
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Virtual queuing systems manage queues for licenses, permits, or social program enrollment.
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Biometric authentication provides secure citizen identification.
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Self-service booths allow form completion, document submission, and fee payments, reducing reliance on human staff for routine tasks.
Retail &
Service Providers
Challenge:
Enhance customer experience and offer convenient self-service options that complement traditional cashier interactions.
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Solutions:
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Integrate smart branches within retail and service provider locations.
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Self-service kiosks allow customers to pay bills, apply for store credit cards, or access loyalty program information.
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Interactive touchscreens provide product information and facilitate self-directed service exploration.
Transportation Hubs & Travel Centers
Challenge:
Time-sensitive environments demand fast and efficient service delivery for travelers.
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Solutions:
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Digital signage displays travel schedules, gate information, and currency exchange rates.
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Self-service kiosks enable quick ticket purchases, contactless payments, and travel card top-ups.
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AI-powered chatbots answer basic travel inquiries and troubleshoot minor issues in multiple languages.
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Biometric authentication provides secure and speedy transactions.
Educational Institutions
(Schools & Universities)
Challenge:
Equip students with financial literacy skills and provide convenient access to financial services for their future.
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Solutions:
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Interactive touchscreens offer interactive literacy modules tailored to different age groups.
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Gamified learning elements enhance engagement and knowledge retention.
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Self-service kiosks allow students to apply for student accounts, manage prepaid cards, and access financial aid information.
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Biometric authentication ensures secure access.
Healthcare Providers
(Hospitals & Clinics)
Challenge:
Streamline patient intake, appointment scheduling, and billing processes.
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Solutions:
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Digital signage displays appointment wait times and facility information.
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Virtual queuing systems manage queues for check-in, registration, or appointment scheduling.
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Self-service kiosks allow patients to update insurance information, schedule
follow-up appointments, and make co-payments.
Telco & Mobile Network Operators
Challenge:
Long wait times for customer service, complex plan changes, and lengthy device upgrade processes.
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Solutions:
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Self-service kiosks allow customers to pay bills, troubleshoot service issues, explore plan options, and initiate device upgrade requests.
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Interactive touchscreens provide detailed information on service plans and devices.
Utility companies
Challenge:
Inconvenient bill payment options, time-consuming meter reading processes, and limited access to service requests.
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Solutions:
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Integrate smart branches within customer service centers or partner locations.
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Self-service kiosks allow customers to pay bills, submit meter readings (with photo capture option), and request service changes or troubleshooting assistance.
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Interactive touchscreens provide educational content on energy efficiency and billing details.
Postal Services
Challenge:
Long lines for package pick-up and drop-off, limited self-service postage options, and extended wait times for customer service.
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Solutions:
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Self-service kiosks allow customers to pick up
pre-authorized packages, scan and drop off pre-labeled packages, and purchase postage with various payment options. -
Interactive touchscreens provide information on tracking packages, calculating postage costs, and locating nearby postal service locations.
Strategic Partnerships
Africawide takes a holistic approach to partnerships, building a powerful ecosystem of best-in-class solution providers. We integrate leading payment solutions, cash handling systems, fintech tools, and digital banking platforms with robust hardware and expert systems integration. This unified approach ensures seamless compatibility and maximizes functionality across all components. This positions us to deliver future-proof offerings that enable you to deliver exceptional fit-for-purpose solutions.
Africawide partners with Aurion Pro to deliver best-in-class
point-of-sale hardware and related services, ensuring a reliable and efficient payment infrastructure.
Contact Us
Get in touch with our Solutions Team
Connect with us to learn more on our work, solutions and partnership drive.
25 West Street
Houghton Estate
Johannesburg
South Africa
2198